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Return & Refund

Return & Refund

TeaSetsBuy.com specializes in tea sets production and sales. Your satisfaction is always our priority. We devote ourselves in providing you premium quality tea sets with reasonable price and knight service. We will try our best to make sure the products shipped to our customer are in the best condition. If you want to return or refund products, please make sure they are in the original conditions - unwashed, unaltered, and undamaged with original tags and packages. Please provide a detailed explanation in the return package.

Definite Details Below

1. If there is any quality problem with products (colour difference is not included), please Contact Us within 7 days to make application of "Return or Exchange" since you sign for your goods. (Shipping Charges are non-refundable.)

2. If items arrive damaged, please Contact Us in 24 hours to make application of "Compensation or Replacement" since you sign for your goods.

3. If items not arrive in 60 days, please Contact Us to ask for a "Full Refund".

Please check the package before you sign for. If the product is not in good condition, please do not sign for it. Then please ask some certificate (such as the picture of the damaged goods) from express company, and Contact Us immediately. We will contact the express company to deal with it.

Order Cancelling:

We can cancel the order for you if you Contact Us in time after your purchase. Orders can't be canceled once the parcel has been shipped out.

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